Legal

Terms of Service

The agreement between DoneDocket and the shop using it.

Version 1.0 · Effective 20 August 2026

1. Who this is between

These terms are an agreement between Alter Ego Alterations Pty Ltd (ABN 56 683 203 438, ACN 683 203 438) trading as DoneDocket — "we", "us" — and the business that subscribes to DoneDocket — "you", "your shop".

They apply from the day your account is created, and by using DoneDocket you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

2. What we provide

DoneDocket is job-tracking software for alterations and tailoring shops, provided over the internet: the day's work as a board of dockets, taking orders at the counter, payments and receipts, messages to your customers, and the reporting around it. What is included depends on your plan, as set out on our pricing page.

Accounts are set up by us — there is no self-serve signup. We provide your shop's address on the internet, its initial configuration, and a first walkthrough.

We improve the software continually, and features may change. We will not remove something central to how your shop works without telling you first.

3. Your account and your staff

• You are responsible for everything done through your account.
• Keep the owner password to yourself and choose a strong one.
• Staff sign in with a four-digit PIN. A PIN identifies who did what — it is not a strong secret. Issue one per person, and remove staff who leave.
• Tell us promptly if you think someone has access who shouldn't.
• You are responsible for the accuracy of what your staff enter, including your prices.

4. Plans, fees and billing

• Plans are Solo $49, Shopfront $99 and Multi-store $199 per month. All prices are in Australian dollars and exclude GST, which is added to every invoice.
• Fees are billed monthly in advance by card, and the subscription renews automatically each month until cancelled.
• Your first month is charged when your account is set up.
• We issue a tax invoice for every payment.

5. The founding rate

Shops joining during the invite-only beta pay a founding rate: the monthly fee you join on never goes up while your subscription stays active. To be precise about what that covers:

• It applies to the base monthly fee of your plan.
• It holds month to month — there is no contract and no minimum term.
• If your subscription lapses or is cancelled, the rate is gone: coming back means the pricing current at that time.
• If you change plans, the founding rate for your new plan is the founding rate of that plan if one is offered when you switch, otherwise current pricing.
• It does not cover text-message top-ups, taxes, or any optional service quoted separately.

6. Text messages

• Each plan includes a monthly allowance of text messages: 100 on Solo, 500 on Shopfront, 2,000 on Multi-store. Allowances reset each month and do not roll over.
• When the allowance runs out, sending stops until you buy a top-up — we never bill you for overage you didn't agree to. Emails to your customers are unaffected.
• Top-ups are sold in bundles of 500 messages for $30 plus GST (6 cents per message). Bundles do not expire while your subscription is active.
• A message longer than the standard length, or containing certain characters, may be sent as more than one message and counted accordingly.
• Messages are carried by third-party networks. We cannot guarantee delivery, and delivery failures caused by a wrong number, a full handset or a carrier outage still count against your allowance.

7. Messaging your customers — your responsibility

When DoneDocket sends a text or an email to one of your customers, it is your message, sent on your instruction and under your shop's name. You must:

• have the customer's consent to contact them, as the Spam Act 2003 (Cth) requires;
• honour opt-outs — every text carries "Reply STOP to opt out", and you must not work around a customer who has opted out or been set to "no contact";
• keep contact details accurate, and only enter details you are entitled to hold;
• comply with the Privacy Act 1988 (Cth) in your own handling of your customers' information.

You indemnify us against claims and penalties arising from messages sent on your instruction where you did not have the right to send them.

8. Your data

• Your shop's data is yours. That includes your customer records, orders, prices, messages and reports.
• You grant us the permission we need to host, process, back up and transmit it in order to run the service for you, and nothing more. We do not sell it, mine it for our own purposes, or contact your customers ourselves.
• We handle it as described in our Privacy Policy, which forms part of these terms.
• On termination: you have 30 days to export your data. We delete it within 90 days of the subscription ending, except records we are required to keep (see the Privacy Policy).
• We keep backups and take reasonable care, but you should keep your own copies of anything critical to your business.

9. Bringing existing data across

Whether your current records can be moved into DoneDocket depends entirely on what your existing system can export. We will look at a sample before you commit and tell you honestly what can come across and what cannot. Any migration work, its scope and its cost are agreed with you separately in writing — it is not included in the subscription unless we say so.

10. Taking payments from your customers

DoneDocket records payments; it does not hold your money. Card payments are processed by your own providers — Stripe for online invoice payments, and your bank through Linkly for a counter terminal — under your own agreements with them. Their fees, settlement times and rules are theirs, not ours. You are responsible for surcharging lawfully and for the tax treatment of what you charge.

11. Availability and support

• We aim to keep DoneDocket available at all times, but we do not promise uninterrupted service. There is no service level agreement at this stage, and none should be inferred.
• We may take the service down briefly for maintenance or to deploy updates, and will avoid trading hours where we can.
• Support is by email. We aim to respond within one business day.
• The service depends on third parties — hosting, text and email delivery, payment processing. We are not responsible for their outages, though we will tell you what we know.

12. Acceptable use

You must not use DoneDocket to break the law, to send messages you don't have consent to send, to store material you have no right to store, to attack or probe the service, to resell it as your own, or to work around its usage limits.

13. Cancelling, suspending and ending

• You can cancel any time. Cancellation takes effect at the end of the month you have paid for; the service keeps running until then. Part-months are not refunded.
• Non-payment: if a payment fails we will tell you and try again. If it is still unpaid 14 days later we may suspend access. Your data is not deleted while suspended — pay the outstanding amount and everything comes back.
• We may terminate for serious or repeated breach of these terms, or where we are required to by law, with notice and an opportunity to fix it where fixing it is possible.
• If we discontinue DoneDocket entirely, we will give at least 90 days' notice, refund any unused prepaid fees, and help you get your data out.

14. Intellectual property

The software, its design and the DoneDocket name remain ours. You get the right to use it while you are subscribed. If you send us an idea or a suggestion, we may use it without owing you anything — but nothing in this clause gives us any right to your shop's data.

15. Confidentiality

Each side will keep the other's non-public information confidential and use it only for the purposes of this agreement. This does not apply to information that is public through no fault of the receiver, or that must be disclosed by law.

16. Warranties and consumer guarantees

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited — at our option — to resupplying the service or paying the cost of resupply.

Otherwise the service is provided "as is". We do not warrant that it will be error-free or that it will meet every requirement of your business.

17. Liability

Subject to clause 16, our total liability to you for all claims arising out of or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.

Neither side is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data — except that this does not limit your obligation to pay fees, or either side's liability for a breach of confidentiality.

18. Changes to these terms

We may update these terms. If a change materially affects you we will give at least 30 days' notice by email, and the change takes effect at your next renewal after that notice. If you don't accept a change, you can cancel before it takes effect. The founding rate in clause 5 will not be changed by this process while your subscription stays active.

19. General

• Governing law: Victoria, Australia. Both sides submit to the courts of Victoria.
• Assignment: you may not transfer this agreement without our consent, which we will not unreasonably withhold. We may transfer it if the business is sold.
• Severance: if any clause is unenforceable, the rest stands.
• Entire agreement: these terms, the Privacy Policy and the pricing page are the whole agreement between us on this subject, and replace anything said beforehand.
• Notices: to you at the email on your account, and to us at the address below.